Service and Warranty


Your home warranty will be managed by one of our customer care managers. We offer a 30-60 day customer service call as well as a year end service call. Our customer care manager will contact you to set up an appointment to review any items you may have. After review, the customer care manager will coordinate with any trades or suppliers that may be needed, and schedule a time to come back and complete your service call. It is our goal to coordinate the service call to limit the inconvenience to the customer.

 

30-60 Day Service Visit

 

After you move into your new home you may have some questions or concerns. Please allow time to adjust to your new home and prepare one list. You will receive a 30-60 day inspection letter and form to fill out and send back in. When your customer care manager receives your list they will contact you to schedule an appointment. If you wish you may fill out the Year End online form. Select your form below based on the city/area you reside in or near.

 


 

Year End Service Visit

 

Prior to your one year anniversary you will receive a year end letter and service request form. At this stage your home will have gone through one entire heating and cooling season and any shrinkage or settling that might occur should be complete. When your customer care manager receives your list they will contact you to schedule an appointment. If you wish you may fill out the Year End online form. Select your form below based on the city/area you reside in or near.

 

 

 


 

General Service Request

 

We ask that all non-emergency request for service be in writing. If any nuisance type items pop up between your two schedules service appointments please contact the warranty manager. Nail pops and drywall shrinkage cracks will be addressed all at one time at your one year home anniversary. Simply fill out the appropriate form below:

 



 

Warranty Service Contacts:

 

Champaign:

 

Troy Walker

4120 Belmont Point

Champaign, IL

Phone: 217-355-8922

Cell: 217-841-0756

Email: troy@ironwoodhomes.ws

 

Peoria & Dunlap Area:

 

Jeff McKinney
7227 N. University Ave.

Peoria, IL

Phone: 309-693-6713
Cell: 309-303-7347
Email:  jeff@ironwoodhomes.ws